Return & Refund Policy

Last updated: June 25, 2026

Your satisfaction matters to us at Auldweave. If there is any issue with your order or the item is not quite what you had in mind, please do not worry. Our support team will always do their best to assist you and help find a suitable solution.

This policy is in addition to your statutory rights. For UK online purchases, your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 are not affected. You may cancel most online orders within 14 days after delivery without giving a reason, and our 30-day return window gives you additional time under Auldweave’s store policy.

You may request a return within 30 days of receiving your order, provided the item meets the conditions outlined below.

1. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • Unworn and only tried on indoors
  • Unwashed and free from odors such as perfume, smoke, or detergent
  • Undamaged and in original condition
  • All original tags attached
  • Returned with original packaging when applicable

If your order included free gifts or promotional items, these must also be returned if you are requesting a refund for the full order.

Please ensure items are carefully packed when returning them. Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Please note that under the UK Consumer Contracts Regulations 2013, sealed goods that are not suitable for return due to health or hygiene reasons are exempt from the standard right of return once the seal has been broken.

For hygiene and safety reasons, certain items cannot be returned or refunded.

These include:

Underwear and Intimates

  • Underwear
  • Bras

Hygiene Sensitive Items

  • Shapewear
  • Face masks

Personal Accessories and Wearables

  • Hair accessories
  • Glasses
  • Hats
  • Socks

Other Items

  • Items marked as non returnable or non exchangeable on the product page

These items may come into direct contact with the skin or are intended for personal use, which means they cannot be resold once opened or used.

3. Special Conditions for Swimwear and Similar Items

The following items may be eligible for return only if they meet all conditions below:

  • Swimwear
  • Bodysuits
  • Lingerie

Return requirements:

  • The hygiene liner must remain intact
  • All tags must be attached
  • Items must be unused and unwashed

Returns that do not meet these conditions may not be accepted.

4. How to Request a Return

To start a return, please follow the steps below.

Step 1
Please reach out to our customer support team by emailing support@auldweave.com. To help us verify the package and investigate the issue efficiently, please include the following in your email:

  • Your Order Number
  • The Reason for your return

Step 2
Our team will review your request within 24 hours during business days and provide you with the dedicated authorized return address and complete shipping instructions for your package.

Step 3
Securely repack the goods, all accessories, tags and documents into the original packaging, and remove all previous shipping labels.

Step 4
Ship the return package to the provided authorized return address using a reliable tracked courier service.

Step 5
After shipping the package, email us the tracking number and courier name so we can monitor the return and process your refund more efficiently.

5. Return Shipping Costs

For returns that are not related to shipping damage or fulfillment errors, such as wrong size selection, style preference, or change of mind, customers are responsible for the return shipping cost.

If an item arrives damaged, defective, or you receive an incorrect item, in most cases no return is required once the issue has been verified. If a return is needed, Auldweave will provide a prepaid return label or cover the return shipping cost.

We do not charge any restocking fee for returns.

We recommend using a tracked shipping service to ensure the return package arrives safely.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery.

Email support@auldweave.com and include:

  • Your order number
  • Clear photos showing the issue
  • For damaged parcels, photos of both the outer packaging and the product
  • For incorrect items, photos of the item received and its tag or label, where available

Our support team will review your case within 1 business day where possible. Once the issue has been verified, you may choose either a replacement or a full refund.

Replacement / Correction:
If a replacement is available, we will dispatch a replacement item or the correct item originally ordered at no additional cost, normally within 2 business days after verification.

Full Refund:
If you choose a refund, we will issue the refund to your original payment method within 2 business days after verification. After we issue the refund, your bank or payment provider may take additional time to make the funds available in your account.

In most cases, you will not need to return the damaged, defective, or incorrect item. If a return is required, Auldweave will provide a prepaid return label or cover the return shipping cost. You will not be responsible for return shipping costs when the issue is caused by us.

7. Refund Processing

Once your return arrives at our facility, it will be inspected within 3 to 5 business days to confirm its eligibility for a refund. If the return is approved, your refund will be issued to the original payment method within 2 business days.  Please note that for damaged, defective, or incorrect items verified under Section 6, no return is required in most cases, and refunds are issued within 2 business days after verification.

After the refund has been processed, it may take 5 to 7 business days for your bank or payment provider to complete the transaction and reflect the funds in your account. Processing times may vary depending on your financial institution.

Return shipping costs are the responsibility of the customer unless the item was damaged during shipping or an incorrect item was sent.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return the original item following the return process and place a new order for the item you prefer.

If the item received was damaged during shipping or incorrect, please refer to Section 6 so our support team can assist you.

9. Order Changes and Cancellations

If you need to modify or cancel your order, we recommend contacting our support team within 12 hours of placing the order.

Because we aim to process and dispatch orders as quickly as possible, early contact helps ensure we can make changes before the parcel enters the shipping process.

Even after the first 12 hours, modifications or cancellations may still be possible as long as the order has not yet been dispatched. Once the parcel has been handed over to the courier, changes can no longer be made.

If you decide not to keep the item after receiving it, you may return it in accordance with our Return and Refund Policy.

10. Company Information

  • This online store is operated by: ELVARION LIMITED
  • Store Name: Auldweave
  • Company Number: 17100105
  • Registered Business Address: 2 St Peter's Street, Huddersfield, HD1 1LN, United Kingdom
  • Email: support@auldweave.com
  • Phone: +44 7933002702
  • Our Customer Service Team Is Available During The Following Opening Hours: Mon - Sat 8:00 a.m. - 6:00 p.m. (GMT)

Response Time: We aim to respond to all email inquiries within 24 hours during normal business days.