FAQ

1.How do I place an order?

Simply select your favorite items, choose your size, and add them to your cart. When you’re ready, proceed to checkout and follow the steps to complete your purchase securely.

2. How much is UK delivery?

Standard UK delivery is £3.99 for orders of £50.00 and under. Orders over £50.00 qualify for free standard UK delivery. The exact delivery charge is shown at checkout before payment.

Please note that we currently only ship to addresses within the United Kingdom.

The price displayed at checkout is the final amount payable for your order. Any applicable taxes, import duties and customs clearance charges required for delivery to the United Kingdom are handled by Auldweave or our fulfilment partners. Customers will not be asked to pay additional import duties, customs clearance fees or delivery charges when the parcel is delivered.

3. How long will it take to receive my order?

For customers within the United Kingdom, our delivery schedule is as follows:

Order Preparation Time + Shipping Time = Estimated Delivery Time

  • Order Preparation Time: 1 to 3 business days
  • Shipping Time After Dispatch: 3 to 7 business days

Based on these timeframes, most orders arrive within approximately 4 to 10 business days after the order is placed.

Business days refer to Monday through Friday and exclude UK public holidays. Delivery times are estimates and may vary depending on order processing, courier capacity, public holidays, peak periods, and delivery location.

4. Can I cancel or change my order information?

If you need to modify or cancel your order, we recommend contacting our support team within 12 hours of placing the order.

Because we aim to process and dispatch orders as quickly as possible, early contact helps ensure we can make changes before the parcel enters the shipping process.

Even after the first 12 hours, modifications or cancellations may still be possible as long as the order has not yet been dispatched. Once the parcel has been handed over to the courier, changes can no longer be made.

If you decide not to keep the item after receiving it, you may return it in accordance with our Return and Refund Policy.

5. What is your return and refund policy?

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order. To be eligible, items must be brand new, unworn, unwashed, and in their original condition with all tags attached. Please note that for hygiene and safety reasons, certain items (such as intimates, shapewear, and personal accessories) are non-returnable.

For complete details and step-by-step instructions, please review our full Return & Refund Policy. If you have any questions or need assistance starting a return, please feel free to email our support team at support@auldweave.com.

6. Who is responsible for the return shipping costs?

For general returns (such as a change of mind, wrong size selection, or style preference), customers are responsible for the return shipping costs. However, if your item arrives damaged, defective, or incorrect, no return is required in most cases once the issue has been verified. If a return is needed, Auldweave will provide a prepaid return label or cover the return shipping cost.

7. Can I exchange an item for a different size or style?

We currently do not offer direct exchanges. If you would like a different item, size, or style, the fastest way is to return your original item for a refund following our return process, and then place a new order for the item you prefer.

8. Do you charge a restocking fee for returns?

No, we do not charge any restocking fees for returns. Once your return is received and approved, you will be refunded the full purchase price of the eligible returned items.

9. When will I receive my refund?

Once your return arrives at our facility, it will be inspected within 3 to 5 business days to confirm its eligibility for a refund. If the return is approved, your refund will be issued to the original payment method within 2 business days.  Please note that for damaged, defective, or incorrect items verified under Section 6 of our Return & Refund Policy, no return is required in most cases, and refunds are issued within 2 business days after verification.

After the refund has been processed, it may take 5 to 7 business days for your bank or payment provider to complete the transaction and reflect the funds in your account. Processing times may vary depending on your financial institution.

10. How can I contact customer service?

  • This online store is operated by: ELVARION LIMITED
  • Store Name: Auldweave
  • Company Number: 17100105
  • Registered Business Address: 2 St Peter's Street, Huddersfield, HD1 1LN, United Kingdom
  • Email: support@auldweave.com
  • Phone: +44 7933002702
  • Our Customer Service Team Is Available During The Following Opening Hours: Mon - Sat 8:00 a.m. - 6:00 p.m.(GMT)

Response Time: We aim to respond to all email inquiries within 24 hours during normal business days.