Terms of service

Last updated: June 25, 2026

These Terms of Service describe the rules and conditions that apply when you access or use the website auldweave.com and any related services provided by Auldweave. Throughout this document, the terms “Auldweave”, “we”, “us”, and “our” refer to the operator of this website.

Our online store is operated using the Shopify platform, which provides the infrastructure that allows us to display products, process payments, and manage online transactions.

By visiting the website, creating an account, or purchasing products through the store, you acknowledge that you have read and agreed to these Terms. If you do not agree with them, please refrain from using the website or placing orders.

1. Website Use

This website is intended for individuals who are legally able to enter into binding agreements under the laws of their country or region.

You agree to use the website in a responsible manner and only for legitimate purposes. Any activity that interferes with the normal operation of the website or violates applicable laws may result in restriction or suspension of access.

2. Customer Accounts

Some features of the website may require an account. When registering, you agree to provide information that is accurate and up to date.

You are responsible for maintaining the confidentiality of your account login details and for activities that occur through your account. If you believe your account has been accessed without authorization, please notify us as soon as possible.

3. Product Details

We work to ensure that product descriptions, images, and specifications are presented as accurately as possible. However, minor differences may occur due to device display settings or updates to product information.

The appearance of colours and textures may vary depending on screens or lighting conditions. Product photographs are intended as general representations.

We reserve the right to update product information, adjust pricing, limit quantities, or discontinue items where necessary.

4. Placing Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After payment has been successfully processed, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute formal acceptance of it. A binding contract is formed only when your order is dispatched and a shipping confirmation email is sent.

In certain situations, we may need to cancel or decline an order. This may occur if there are inventory issues, payment authorization problems, technical errors, or indications of fraudulent activity.

Products sold through our website are intended for personal use and are not authorized for commercial resale without written permission.

5. Prices and Payment

Product prices are listed in GBP (£) unless otherwise stated.

For orders delivered within the United Kingdom, applicable taxes are included in the listed product price unless indicated differently.

Standard shipping fees are calculated based on your total order value, with free standard delivery provided for orders over £50.00 and a £3.99 fee applied to orders of £50.00 and under, as detailed in our Shipping Policy.

Prices, promotions, and product availability may change periodically. The price shown at checkout is the final price charged for the order.

By completing a purchase, you authorize Auldweave and its payment partners to process payment using the selected payment method.

6. Shipping, Delivery and Risk

Information about shipping methods, delivery estimates, and shipping costs can be found in our Shipping Policy.

Delivery times are estimates and may vary depending on the destination, courier operations, and other external circumstances.

Risk of loss and responsibility for the goods transfer to you once the package is physically delivered to the shipping address provided at checkout or into the physical possession of a person authorized by you to receive it.

In some situations, delivery timelines may be affected by circumstances that are outside the reasonable control of Auldweave or the courier. These may include, but are not limited to:

  • transportation or logistics disruptions
  • industrial actions such as strikes, lockouts, or similar labour disputes
  • severe weather conditions or natural events such as storms, floods, earthquakes, or other environmental events
  • fires, explosions, or unexpected infrastructure failures
  • public health situations or government restrictions that impact transportation or logistics services

Delays may also occur if the shipping address provided during checkout is incomplete or incorrect, or if the courier is unable to contact the recipient to complete the delivery.

In such circumstances we will make reasonable efforts to assist customers in tracking or resolving delivery issues together with the courier.

7. Returns and Refunds

Our Return and Refund Policy outlines the requirements and process for returning products purchased from our store.

We provide a 30 day return period for eligible items in accordance with the conditions described in that policy.

Customers located in the United Kingdom may also have statutory rights under the Consumer Contracts Regulations 2013, which allow cancellation of an order within 14 days of receiving the goods. Our return policy extends beyond this minimum period.

If you would like a different size or style, please return the original item following the return process and place a new order for the item you prefer.

If your order arrives damaged in transit or you receive an incorrect item, please refer to Section 6 of the Return & Refund Policy for guidance. Our customer service team will assist you.

8. Promotions and Discount Codes

From time to time we may offer promotional campaigns or discount codes.

Unless otherwise stated, promotional codes cannot be exchanged for cash, transferred to another customer, or combined with other promotions. We reserve the right to modify or discontinue promotional offers at any time.

9. Customer Submissions

If you submit reviews, comments, suggestions, or other materials to us, you grant Auldweave permission to use and display this content in connection with operating and improving the website.

You confirm that the content you provide does not violate the rights of others or applicable laws.

10. Acceptable Use

Users agree not to misuse the website or attempt to disrupt its operation. Prohibited activities include:

  • fraudulent or deceptive conduct
  • attempting to bypass website security measures
  • introducing harmful software or malicious code
  • collecting website data without authorization
  • violating applicable laws or regulations

11. Intellectual Property

All materials available on this website, including text, images, graphics, logos, and layout design, are owned by Auldweave or licensed to us.

These materials may only be used for personal and non commercial purposes unless prior written consent has been obtained.

12. Third Party Services

The website may contain links to external websites or tools provided by third parties. These services operate independently and are governed by their own policies and terms.

Our store uses the Shopify platform, which provides hosting and e commerce infrastructure for the website.

13. Disclaimer

To the extent permitted by law, the website and products are provided on an as available basis without guarantees regarding uninterrupted operation or absolute accuracy of all information.

Nothing in these Terms limits or replaces statutory consumer rights available under applicable law.

14. Limitation of Liability

Where permitted by law, Auldweave is not responsible for indirect or consequential losses arising from the use of the website or products purchased through it.

Our total liability relating to any claim will not exceed the amount paid for the product associated with that claim.

This limitation does not apply to situations where liability cannot legally be excluded, including cases involving fraud or personal injury caused by negligence.

15. Website Accuracy

Occasionally the website may contain typographical errors or outdated information regarding pricing, availability, or product descriptions.

We reserve the right to correct these issues and update information when necessary, including cancelling orders affected by such errors in accordance with applicable consumer laws.

16. Suspension or Termination

Access to the website may be restricted or terminated if a user violates these Terms or engages in activities that could harm the Service or other users.

Any rights or obligations arising before termination will remain valid after access is discontinued.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to the website or these Terms will be subject to the jurisdiction of the courts of England and Wales, without affecting your statutory rights to bring a claim in your local jurisdiction within the United Kingdom (such as Scotland or Northern Ireland).

18. Changes to the Terms

We may revise these Terms periodically. Updated versions will be published on this page along with the revised date.

Continued use of the website after updates are posted indicates acceptance of the revised Terms.

19. Contact Information

For questions regarding these Terms of Service, please contact us:

  • This online store is operated by: ELVARION LIMITED
  • Store Name: Auldweave
  • Company Number: 17100105
  • Registered Business Address: 2 St Peter's Street, Huddersfield, HD1 1LN, United Kingdom
  • Email: support@auldweave.com
  • Phone: +44 7933002702
  • Our Customer Service Team Is Available During The Following Opening Hours: Mon - Sat 8:00 a.m. - 6:00 p.m. (GMT)

Response Time: We aim to respond to all email inquiries within 24 hours during normal business days.